It took three months to sell a Nexus 5X phone in perfect condition. After they placed the item up for sale, complete radio silence. No updates, no estimates about when it might go or why it was taking so long. Finally, I got so frustrated that I asked them to return the device to me. They said they would, but instead sold it. Would have been nice if they told me about the change in plans first. The whole point of this service is to save you time, right? By that measure, it failed me.